Your tasks
Active support of the Store Manager and direct representation during their absence, ensuring the smooth commercial and operational running of the store.
Co-responsibility for staff scheduling, planning and controlling of business processes, and preparation of statistics, reports and evaluations.
Take ownership of stock and order management, including stock planning, preparing and placing orders, monitoring incoming and outgoing goods, returns and transfers, and ensuring stock accuracy.
Maintain and develop the CRM and client database, ensuring contacts, follow-ups and opportunities are kept up to date.
Coordinate monthly stocktaking and the annual inventory, ensuring discrepancies are followed up and resolved.
Ensure the store is consistently well presented, organised and aligned with TASCHEN brand standards.
Proactively develop sales outside the store, identifying new clients and business opportunities through prospecting, outbound calls and emails, client follow-up and visits.
Build, maintain and expand a portfolio of clients, including private collectors,



corporate clients, interior designers, architects, art and luxury professionals and other relevant contacts.
Active sales of TASCHEN publications, including Collector’s Editions and Photo Prints, both in-store and through direct client outreach.
Follow up on sales opportunities and develop long-term customer relationships, with a strong focus on repeat and higher-value sales.
Create positive buying experiences through personalised, service-oriented customer care.
Support the management and development of employees, including daily coordination and delegation of tasks.
Organise and support TASCHEN events, including book signings, book presentations, author talks and other relevant events.
Develop external partnerships and commercial opportunities that can generate new clients, visibility and sales for the store.
Application Deadline
Your profile
Proven experience in a similar position, ideally in upsca

📌 Retail Operations Coordinator Madrid
🏢 TASCHEN
📍 Madrid