Job Overview
Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated Customer Support Engineer to join our team and provide exceptional support to our customers in the European market.

Your Day‑to‑Day Responsibilities

Become a subject matter expert on Zoho’s suite of business applications, mastering their features, configurations, and integration capabilities.

Serve as a trusted technical advisor for our Spanish‑speaking customers via phone, chat, and email, providing in‑depth troubleshooting and solution guidance.

Collaborate with cross‑functional teams to investigate complex technical scenarios, reproduce issues, and drive timely resolutions.

Assist customers in configuring integrations and automations to optimize their workflows and validate proof‑of‑concept solutions.

Contribute to a culture of continuous improvement by documenting best practices, refining internal processes, and sharing knowledge across teams.





Maintain accurate case records and insights to help enhance both customer experience and product quality.

Requirements

3–5 years of experience in technical support, SaaS support, or system administration roles.

Fluent proficiency in Spanish and a strong command of English, both written and verbal (mandatory).

Strong technical understanding and familiarity with SaaS environments; experience configuring integrations, automations, or API‑based workflows is an advantage.

Natural ability to solve problems and analyze complex issues.

Adaptable mindset and willingness to learn new product features quickly.

Comfortable working in a collaborative, in‑office environment.

Bonus Skills

Basic programming or scripting knowledge.

Experience working with REST APIs.

Familiarity with database concepts.

Experience configuring or troubleshooting SaaS integrations.

Benefits

27 days vacation excluding public holidays and statutory holidays.

Health Insurance.

Company lu

📌 Customer Support Engineer (Madrid)
🏢 Zoho Europe
📍 Madrid