*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Join

TELUS Digital Bulgaria

as a

Solutions Consultant

with Danish and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.

We offer:

Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs

30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home

Plane Ticket from your location to Sofia

€ 300 Voucher Vacation - Beach, Spa resort or mountains—the choice is yours

Taxi transportation directly from the airport to your accommodation

Fully paid training

Stable job and career development opportunities

Attractive salary

Additional health insurance

50+ benefits and services to choose from

Positive international working environment

Support and learning

Employee referral bonuses





Key Responsibilities:

Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate

Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers

Engage customers through multiple channels, including phone, email and chat

Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols

Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores

Collaborate with team members to share best practices and contribute to the knowledge base

Participate in ongoing training and stay updated on product knowledge and industry trends

What You'll Need:

Fluent

Danish

and

English

communication skills

Strong interpersonal abilities and customer service orientation

Ability to follow str

📌 Solutions Consultant with Danish and English (Madrid)
🏢 TELUS Digital
📍 Madrid