at Amenitiz, you are the primary point of contact for our customers - independent hoteliers and property owners who rely on our platform to run their business day to day. Your role is to resolve issues efficiently, build product confidence, and ensure that every customer interaction leaves them better equipped to get value from Amenitiz. This is a role for someone who combines genuine customer empathy with structured problem-solving. You are not just answering tickets - you are helping hoteliers become self-sufficient on a product that directly improves how they operate.
Your mission
Deliver high-quality support across chat, phone, and email, ensuring customers receive timely and effective assistance
Guide customers through the platform, building their product knowledge and reducing dependency on reactive support
Diagnose and resolve technical issues with a structured, efficient approach - escalating to Product and Engineering where needed
Build strong relationships with customers that contribute to satisfaction, loyalty,
and long-term retention
Listen actively and adapt your communication style to each customer's profile and level of technical familiarity
Monitor customer feedback to identify recurring issues and surface opportunities to improve support processes
Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve complex cases and close the feedback loop
Stay current on new features and product updates to ensure customers always receive accurate, relevant guidance
About You
Fluent in at least two languages between French, Italian or Spanish.
Strong written and verbal English
Minimum one year of experience in a customer-facing role - chat, phone, or email support
Strong customer orientation with the ability to tailor communication to different profiles and situations
A natural problem-solver: structured in your approach, creative when needed, and calm under pressure
📌 Customer Care Specialist (Madrid)
🏢 Amenitiz
📍 Madrid
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.