Reservations & Groups Team Leader (Sales-Focused)

Barcelona | Central Reservations | Full-time | Monday–Friday

Join Generator

At Generator, we don’t just sell beds — we create experiences in some of the world’s most exciting cities.

Recognised by Fast Company as one of the Top 50 Most Innovative Companies, we are building a high-performance Central Reservations Office (CRO) that directly drives general revenue growth.

We are looking for a commercially driven Reservations & Groups Team Leader who can lead, inspire, and elevate a sales-focused reservations team in a fast-paced international environment.

This Is Not a Traditional Team Leader Role
This role goes far beyond operational supervision.

You won’t just manage workflows — you’ll drive performance, conversion, revenue, and commercial mindset across both internal and outsourced teams.

You will:

Lead and develop high-performing reservations sales teams

Drive conversion, revenue growth, and upselling performance

Coach agents to move beyond “order taking” into proactive selling





Manage and optimise relationships with outsourcing partners

Work closely with Revenue, Sales, and Operations teams

Influence commercial performance across multiple European markets

What You’ll Own

Lead the daily operations and performance of the Groups & Reservations team

Monitor and drive KPIs including conversion, revenue, SLA, upselling, and productivity

Manage outsourced reservation teams and external partners, ensuring service quality, alignment, and performance delivery

Conduct regular performance reviews, calibrations, and operational follow-ups with outsourcing providers

Ensure outsourced teams fully comply with Generator SOPs, commercial standards, and service expectations

Coach and develop agents through regular feedback, training, and performance management

Ensure enquiries are proactively followed up and converted into confirmed business

Support complex negotiations and high-value group opportunities

Drive o

📌 Reservations & Groups Team Leader (Madrid)
🏢 Generator Hostels
📍 Madrid