Here’s a little taste of your challenge:
AI process redesign & delivery:

Today at

Webfleet , we are reaching the next stage of our AI journey. We're looking for an exceptional

AI Process & Delivery Architect

who will lead the transformation of how AI is adopted, delivered, and embedded across our organization.

This is a strategic role for someone who can turn AI vision into business reality, especially within the three layers:

Operational friction reduction.

Employee cognitive load reduction.

Transformational customer AI.

AI process redesign & delivery:

Analyse and redesign operational processes across CS to embed AI at the right intervention points,

Deliver semi-automation, full automation, and AI agent implementations end-to-end,

Map process flows, identify friction, and define AI opportunity models with measurable outcomes,

Own handoff between architecture blueprints and working production deployments.

Agentforce & conversational AI delivery:

Configure and tune Agentforce agents for service, field service, sales, and self-service journeys,





Implement prompt designs, intents, fallback handling, and grounding strategies,

Analyse conversation logs and interaction data to continuously improve agent quality,

Partner with the AI Solution Architect to translate architecture into functional, tested deployments.

Customer-facing AI journeys:

Design and deliver automated touchpoints across service, admin, and field service channels,

Build and optimise AI-enabled self-service and self-buying experiences,

Ensure customer journeys are coherent, on-brand, and measurably effective,

Collaborate with Marketing and Sales Enablement on AI-powered engagement models.

Employee AI enablement:

Identify where cognitive load is highest for CS, field service, and admin teams,

Deploy AI-assisted tooling - smart suggestions, case summarisation, next-best-action - within Salesforce,

Drive adoption through change management, training, and iterative improvement cycles,

📌 AI Process (Madrid)
🏢 Webfleet
📍 Madrid