Born in Barcelona, Meller is a general sunglasses and accessories brand with a presence in over 100 countries. Our growth isn't based on doing more manual work, but on scaling intelligently by combining creativity, data, and technology. We believe the future of e-commerce is driven by Artificial Intelligence and automation, and we are building the team to lead that shift.
Your Mission
We are looking for a
Loyalty & AI Automation Specialist
obsessed with enhancing the customer experience and eliminating repetitive tasks through intelligent systems. You won't just be managing traditional campaigns; you will lead two foundational areas for our future:
Loyalty Program:
You will design and scale our loyalty program into a primary growth engine, creating engaging incentives, analyzing customer behavior, and continuously maximizing Customer Lifetime Value (LTV).
AI & Process Automation:
You will spot bottlenecks and manual tasks, building efficient solutions using No-Code tools and AI agents (ChatGPT, Claude, Make, Zapier, n8n).
CRM & Customer Lifecycle:
You will work side-by-side with the CRM team to optimize the entire customer journey, from Welcome Journeys and Product Education to Winback and VIP retention.
Continuous Experimentation:
You will launch monthly experiments aimed at improving retention, saving the team time, and boosting recurring revenue. We believe in building systems that get 1% better every week.
What We Are Looking For
Experience:
2 to 5 years in CRM, E-commerce, or Marketing Automation.
Mindset:
A deep curiosity for Artificial Intelligence, an analytical mindset, and a systems-thinking approach (you prefer building scalable solutions over just executing tasks).
Languages:
Fluency in Spanish and professional proficiency in English.
Drive:
Highly organized, capable of learning new tools at lightning speed, and eager to build processes from scratch.
It's a big plus if you have experience with:
E-commerce and CRM platforms (Klaviyo, Shopify,
📌 LOYALTY & AI AUTOMATION SPECIALIST (Madrid)
🏢 MELLER
📍 Madrid