At Winning Consulting, we are looking for a Customer Success Specialist to join our teams at a major international bank.

You will be part of the technical support team for a integral supply chain finance platform, ensuring an excellent experience for suppliers and working closely with commercial and operations teams.

Madrid Hybrid.

Responsibilities * Act as the main point of contact for Spanish and englishspeaking suppliers using the financing platform (onboarding, queries, follow-up). * Provide day-to-day support on the use of the platform: navigation, functionalities, incidents and FAQs. * Coordinate with internal technical and operations teams to resolve issues within agreed SLAs. * Support commercial teams in the roll-out of new programmes and in the management of existing portfolios. * Monitor activity and basic KPIs related to supplier usage and satisfaction. * Maintain and update user guides, FAQs and training materials for suppliers. * Assist with data checks,



documentation and administrative tasks linked to programme management. * Proactively identify recurring issues and suggest improvements to processes and customer journeys.

Required Skills * 2+ years’ experience in customer service roles, ideally in financial services or B2B environments. * Strong service orientation and experience dealing directly with external clients or suppliers.

Nice to have experience in banking, payments, trade finance or supply chain finance. * Good command of office tools (Excel, Outlook, Power

Point) and web-based platforms; ticketing experience is a plus. * Very good English- Spanish About Winning Consulting Winning Consulting supports clients with consulting, training, staffing and research, applying scientific thinking and proven methods to deliver measurable value in their digital andorganization transformations. #J-18808-Ljbffr

📌 Support Agent and Customer Success Specialist (España)
🏢 Winning
📍 España