Are you passionate about leading teams, driving operational excellence, and contributing to innovative projects? We are looking for an RTO Supervisor with 1-2 years of experience who is eager to take the next step in their career within a fast-paced, international, and constantly evolving environment.

In this role, you will lead a team of 20-30 agents, monitor/a performance through KPIs, and collaborate with global stakeholders on the implementation of new processes, automation initiatives, and AI-driven projects. You will play a key role in bridging general strategy with local execution, helping to improve efficiency, team engagement, and operational performance across multiple markets.

Requirements

- 1-2 years of experience as a Team Leader, Supervisor, or in a similar role.
- Experience tracking KPIs and driving process improvements.
- Fluent English, both written and spoken (mandatory).
- Strong leadership and people management skills.
- Proficiency in Google Sheets.
- SQL knowledge is a plus.
- Interest in or familiarity with AI tools such as Gemini, Claude, N8N, or similar is a plus.

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📌 Rto supervisor (Cataluña)
🏢 Adecco
📍 Cataluña