We are looking for an experienced ServiceNow CSM Developer to design, develop, configure, and support Customer Service Management solutions.

Key Responsibilities-

- Develop and configure ServiceNow CSM, including Case Management, Customer/Consumer Service, portals, SLAs, and Knowledge Management.
- Translate business requirements into scalable ServiceNow solutions.
- Develop using JavaScript, Business Rules, Client Scripts, Script Includes, Flow Designer, UI Policies, and ACLs.
- Build and support REST/SOAP integrations and IntegrationHub solutions.
- Troubleshoot issues and support testing, releases, upgrades, and continuous improvement.
- Work closely with architects, product owners, and business stakeholders in an Agile environment.

Essential Experience-





- Strong ServiceNow development experience with significant CSM expertise.
- Strong JavaScript and ServiceNow platform knowledge.
- Experience with workflows, Flow Designer, APIs, integrations, portals, and security.
- Good understanding of ServiceNow data models and development best practices.
- Strong communication, problem-solving, and stakeholder-management skills.

Desirable-

- CSA, CAD, or CIS-CSM certification.
- Dutch and English or French and English MUST
- Experience with CSM implementations, ATF, IntegrationHub, and ServiceNow upgrades.
- Knowledge of other ServiceNow modules such as ITSM, HRSD, or FSM.

📌 Servicenow developer- csm (España)
🏢 Nelson Frank
📍 España