Our client is looking for a Service Desk Engineer to support on a long term B2B contract based onsite 5 days per week in Brussels, Belgium. The working languages would be French, Dutch & English and candidates would need to be comfortable working on a 24/7 shift pattern.

• Experience: 2 – 5 years of experience in IT support or Service Desk

o User Support & Issue Resolution:

Proven ability to provide first-line technical support, ensuring timely and effective resolution of hardware, software, and network issues.

o Ticket Management:

Skilled in managing support tickets through ITSM and remote support tools, ensuring accurate logging, prioritization, and resolution in line with service level agreements (SLAs).

o Service Improvement:

Experience in implementing service improvements and best practices to enhance support quality and operational efficiency.

o Technical Troubleshooting:

Strong diagnostic skills across various platforms and devices, including windows, active directory, desktops, laptops, mobile devices, and enterprise applications.





o Customer Service Orientation:

Demonstrates a user-focused approach with excellent interpersonal skills, ensuring a positive support experience.

o ITIL & Process Adherence:

Familiarity with ITIL principles and service management processes, ensuring structured and consistent support delivery.

Skills

• Integrity, ethics, and values come naturally to you.

• Strong communication and interpersonal skills, with the ability to interact effectively with users, peers, and IT teams.

• Proven ability to deliver high-quality IT support, working collaboratively with diverse teams and stakeholders.

• Problem-solving mindset, focused on resolving issues efficiently and improving user experience.

• Capable of navigating complex user needs and expectations, ensuring clarity and satisfaction.

• Positive and constructive attitude, even when facing challenging technical or user-related situations.

📌 Service desk engineer (España)
🏢 LA International
📍 España