Responsibilities

- Own and lead the Fraud Investigation Tool (FIT) Decommissioning Initiative from strategy through implementation and Go-to-Market.
- Structure and steer the initiative according to Agile practices used at BNP Paribas Fortis.
- Define the initiative’s objectives, scope, purpose, expected outcomes, and delivery roadmap.
- Prepare and manage initiative ceremonies, governance, planning, and reporting.
- Identify and manage stakeholder needs across Business, IT, BNP Group, Risk, Regulatory, Security, Architecture, and other impacted teams.
- Work closely with the Cluster Product Owner (CPO) and support Product Owners/Outcome Owners during ideation and refinement.
- Coordinate multiple squads, architects, developers, security architects, IT teams, and other contributors.
- Manage end-to-end delivery covering scope, quality, budget, timelines, dependencies, risks, issues, and KPIs.
- Define and monitor initiative KPIs and ensure expected business value is delivered.
- Prepare and manage SAP budget requests and monitor budget consumption.
- Identify, assess, and mitigate delivery risks, issues, and dependencies.
- Ensure alignment and knowledge sharing across all impacted teams and stakeholders.
- Provide clear and persuasive status updates to middle management, senior management, and C-level stakeholders.
- Drive organizational and operational change required for successful implementation.
- Ensure customer and business interests remain central throughout solution design and delivery.
- Facilitate decision-making and stakeholder alignment in a complex and constantly changing environment.

Required Skills

Program & Project Management

- 10+ years of professional experience.
- 5+ years of relevant program/project management experience.
- Strong experience managing complex transformation initiatives.
- Strong understanding of strategy, scope, priorities, budget, timelines, dependencies, risks, and delivery.
- Agile program and project management experience.
- Knowledge of PRINCE2,



ITIL, ADKAR, or similar frameworks.
- Strong change management capabilities.

Technical & Functional Skills

- Strong technical and functional understanding.
- Ability to work effectively with architects, developers, IT experts, security teams, and technical stakeholders.
- Experience with application modernization, transformation, replacement, or decommissioning projects.
- Understanding of fraud investigation platforms and case management is an advantage.
- Experience with SAP budget management is beneficial.
- Strong understanding of Agile delivery environments.

Business & Banking Skills

- Strong business acumen and customer-centric mindset.
- Experience in banking or large corporate environments preferred.
- Knowledge of fraud processes in a banking environment is highly preferred.
- Strong analytical and problem-solving abilities.
- Ability to break down complex business and technical issues into manageable components.
- Strong ability to translate strategy into actionable delivery plans.

Stakeholder & Leadership Skills

- Excellent stakeholder management and influencing skills.
- Strong relationship-building capabilities across all organizational levels.
- Executive presence and confidence in dealing with senior management and C-level stakeholders.
- Strong negotiation, facilitation, and decision-making skills.
- Ability to motivate squads, contributors, and stakeholders.
- Excellent verbal and written communication skills.
- Strong presentation and reporting skills.

Personal Skills

- Proactive and autonomous.
- Versátil and adaptable.
- Comfortable working in a complex and constantly changing environment.
- Stress resistant and able to work under pressure.
- Strong ownership and accountability.
- Results- and delivery-oriented.
- Strong analytical and synthesis skills.
- Persistent and committed.
- Excellent interpersonal skills.
- Passion for leading change and driving transformation.

Languages & Education

- Dutch: Fluent
- French: Fluent
- English: Mandatory
- Education: Master's degree

📌 Program manager business – fraud cluster (España)
🏢 OPTIMUS IT SERVICES
📍 España