Experteer Overview
In this role, you will help raise service quality by reviewing customer interactions to identify root causes and ensure precise, actionable QA feedback.

You’ll work closely with Customer Support, Product, and other teams to improve experiences and support processes at scale.

Your work will focus on surfacing recurring issues and verifying that improvements land effectively on the roadmap.

You’ll contribute to a culture that values inclusion, efficiency, and customer-centric problem solving.

This is a chance to shape how Revolut delivers reliable, delightful support to millions of users.

Compensaciones / Ventajas
• Review complaints and chats to assess root cause from the customer perspective
• Document reviews with assessment dates and issue tags




• Ensure QA includes precise technical and contextual details
• Identify recurring issues that impact customer experience
• Take ownership of findings by monitoring progress and validating outcomes
• Collaborate across departments by escalating actionable findings to CCA, Product and Support teams

Responsabilidades
• Fluency in English
• Experience with quality support
• Proven track record of positive evaluations
• Impeccable attention to detail
• Impressive analytical skills
• Familiarity with G-Suite (Sheets, Forms, and Slides)

Requisitos principales
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📌 Quality Assurance Analyst (España)
🏢 Revolut
📍 España