Experteer Overview
In this role you will own the regulatory remediation roadmap and the preventive control framework within the Complaints Management u0026amp; Prevention department.

You will bridge compliance governance with operational processes across multiple markets, ensuring data quality and regulatory integrity.

You’ll establish a robust RCA framework and oversee Written Orders to prevent defects and maintain cross-market consistency.

You’ll collaborate with 2LoD, 3LoD, and stakeholders to drive effective remediation and governance.

Compensaciones / Ventajas
• Lead end-to-end regulatory remediation governance and roadmap delivery (ToD/ToE milestones) in line with BaFin expectations.
• Build, govern, and scale the preventive RCA framework with risk-based triggers beyond volume.
• Own CMP's Written Orders, procedures, and work instructions for structural compliance and cross-market alignment.
• Act as primary operational contact for 2LoD, 3LoD, and external regulators.
• Direct and mentor team members in a matrix structure, coordinating with Product, Tech, Legal, and CS.

Responsabilidades
• 5+ years of experience in compliance controls,



assurance, banking operations, or complaints management in German financial space
• professional experience in banking operations, regulatory compliance, or audit remediation
• 2+ years of leading people or major workstreams within complaint management or dispute resolution in a regulated institution
• deep knowledge of European and German banking regulations (MaBeschwer, MaComp BT 12, / AT 7.1, PSD2 Article 101)
• experience executing complex regulatory remediations, implementing ICS, and managing cross-functional projects
• experience communicating with senior stakeholders and across all organizational levels
• data and technical literacy regarding case processing technology, customer interfaces, and ticketing platform
• professional fluency in English and German

Requisitos principales
• personal development budget
• work from home budget
• discounts to fitness u0026 wellness memberships
• language apps
• public transportation benefits
• relocation package with visa support

📌 Complaints Compliance & Prevention Manager (España)
🏢 N26
📍 España