Experteer Overview
As a Quality Assurance Analyst in Revolut’s Customer Support, you improve the quality of help delivered to millions of users.

You’ll review complaints and chats from the customer perspective, log assessments, and tag issues to guide improvements.

You take ownership of findings, monitor progress, and work with cross-functional teams to ensure impactful fixes.

This role sits at the heart of a fast-growing, customer-centric product ecosystem and offers a meaningful impact on the customer experience.

Compensaciones / Incentivos
• Review complaints and chats to assess root cause analysis from the customer perspective
• Document reviews with assessment dates and issue tags
• Ensure QA includes precise technical and contextual details




• Identify recurring issues that degrade customer experience
• Own raised findings, track progress on the roadmap, and validate outcomes
• Collaborate across departments by escalating actionable findings to CCA, Product and Support teams

Responsabilidades
• Fluency in English
• Experience with quality support
• Proven track record of positive evaluations
• Impeccable attention to detail
• Impressive analytical skills
• Familiarity with G-Suite (Sheets, Forms, and Slides)

Requisitos principales
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📌 Quality Assurance Analyst (España)
🏢 Revolut
📍 España