Experteer Overview
In this role you will drive regulatory remediation and compliance checks within the Complaints Management u0026amp; Prevention team.

You will work closely with auditors and internal teams to deliver remediation projects and root-cause analyses across markets, with a focus on Germany.

Your work ensures robust case handling, evidence packages, and quality controls that support BaFin, PSD2, and MaComp standards.

This is an opportunity to shape how regulatory obligations are met in a fast-evolving digital bank and to grow within Europe’s innovative financial platform.

Compensaciones / Incentivos
• Remediation execution for audit findings and regulatory action items
• Draft and maintain Written Orders, Work Instructions, process maps, and guidelines
• Perform deep-dive RCA investigations across markets to identify root causes
• Compile, verify, structure, and archive ToD/ToE evidence for reviews




• Quality and output compliance checks on complaint handling, including SLA validation and COI checks

Responsabilidades
• 4+ years of experience in compliance controls, assurance, banking operations or complaints management in the German financial space
• full working proficiency in German
• professional experience in consulting, assurance, financial regulation, banking QA, or audit support
• practical understanding of complaint lifecycle under BaFin MaBeschwer, PSD2, MaComp; solid case management and data analysis experience
• fluency in English and German

Requisitos principales
• personal development budget
• work from home budget
• discounts to fitness u0026 wellness memberships
• language apps
• public transportation
• premium N26 bank account subscription

📌 Compliance and Prevention Associate (Complaints Management) (España)
🏢 N26
📍 España