Manages and/or provides dedicated account management support to a targeted portfolio of national accounts. Builds and maintains business relationships with key buyers by applying the principles of strategic account management to achieve account market share goals across all Marriott lodging brands in the market. Develops strong partnerships with buyers for the purpose of penetrating and growing market share and driving national account sales for all properties.

Leverages

Marriott's products and services as a team member within their assigned account portfolio. Responsible for increasing Marriott's preference, loyalty and profitable share within assigned national accounts and contribute to overall National Sales Team success through the direct sales efforts of revenue generation and value creation. 2‑year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major and 3 years experience in the sales and marketing or related professional area. ~4‑year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major and 2 years experience in the sales and marketing or related professional area. ~ Total account management experience. ~ Hospitality sales experience. ~ English language, written and spoken. ~ Local language, written and spoken.

Responsibilities Sales and Account Management Execute sales strategy to achieve account goals. Retains, expands and grows account revenue of assigned accounts through total account penetration, margin management, and implementation of sales and marketing initiatives.



Penetrates assigned accounts for group and transient, as well as exploring opportunities for extended stay and catering sales business.

Identifies and aggressively solicits new accounts in coordination with relevant Sales and Marketing. Accurately qualifies potential accounts; re‑qualifies existing accounts. Demonstrates benefits of total account management and team‑based sales.

Demonstrates working knowledge of legal issues within industry. Develops opportunity sales plan with actionable steps to attain revenue goals. Maintains account information in Opera Sales and Catering to ensure accurate and up‑to‑date account reporting.

Qualifies each business opportunity and recommends company products that match both the customer needs and the hotel’s business needs. Leverages appropriate sales and property leadership to ensure account saturation pull‑through of account strategies and selling solutions at the local property level. Establishes and maintains accurate and up‑to‑date customer, account and opportunity data for each account in Opera Sales and Catering to ensure accurate reporting.

Represents all brands of Marriott Lodging. Manages proactive account, segment or regional sales.



Supports in‑market needs of properties in a given regional area. Supports data gathering, reporting and tracking functions.

Customer Service Standards

Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building an account and loyalty to the company.

Works with Revenue Management to support account strategy in‑market. Builds and strengthens accounts with existing and new customers, industry organizations and brand network to enable future bookings. Activities include sales calls, entertainment, familiarization trips, trade shows, etc.

Delivers value‑added products and services to create long‑term customer loyalty. Serves as the account’s local service guarantee by promoting outstanding service delivery at every customer touch point, resolving issues timely and to the customers’ 100% satisfaction. Effectively resolves guest issues that arise in the sales process.

Monitors that account sales strategies are communicated, implemented and updated as market conditions fluctuate. Facilitates educational opportunities that enhance credibility and integration between the National Sales Team and internal stakeholders. Supports in‑market needs of properties in a given regional area.

📌 Account Sales Director (Palma)
🏢 St. Regis Hotels u0026 Resorts
📍 Palma