Account Support Analyst

Location: A Coruña, Spain

At NCR Voyix, we are driving digital transformation and serving as a trusted strategic partner to our customers worldwide. We are looking for an Account Support Analyst to join our Customer Operations team and play a key role in supporting the successful delivery and execution of services for one of our strategic customer accounts.

Key Responsibilities

- Manage and track service tickets throughout their lifecycle, ensuring timely resolution and customer satisfaction.

- Coordinate resources, suppliers, and internal teams to support service delivery and project execution.

- Monitor ticket progress, escalate issues when necessary, and ensure compliance with agreed Service Level Agreements (SLAs).

- Perform manual ITS ticket closures and manage exception handling processes.

- Support billing activities and maintain accurate customer and operational databases.

- Identify recurring issues, propose service improvements, and contribute to operational excellence initiatives.

- Plan, organize, and coordinate project-related activities and field interventions.

- Prepare, validate, and monitor interventions to ensure successful execution.

- Maintain, update, and distribute operational and customer-facing documentation.





- Act as a key point of contact for customers, providing regular updates on progress, performance, and improvement initiatives.

- Collaborate cross-functionally to ensure efficient service delivery and achievement of business objectives.

Required Qualifications & Experience

- Previous experience in account support, service delivery, project coordination, customer operations, or a related role.

- Strong organizational and multitasking skills with the ability to manage multiple priorities simultaneously.

- Experience working with ticketing systems and service management processes.

- Good understanding of SLA management and customer support operations.

- Proficiency in English, both written and spoken.

Key Competencies

- Excellent organizational and planning skills.

- Strong prioritization and escalation management capabilities.

- Outstanding customer communication and stakeholder management skills.

- Ability to perform effectively in a fast-paced, high-pressure environment.

- Results-oriented mindset with a strong focus on service excellence.

- Strategic thinking and problem-solving abilities.

- Proactive approach to identifying opportunities for process and service improvements.

📌 Account Support Analyst (España)
🏢 Ncr
📍 España