We are seeking a highly skilled and proactive Salesforce Support Engineer to join our team.

We're hiring only in these locations: Poland, Portugal, Spain, Serbia, Montenegro, Argentina, Uruguay

Key responsibilities

- Hypothesis-driven debugging with incomplete information and time pressure
- Clear written communication with clients while an incident is still open
- Sound judgment on when to escalate and when to keep investigating
- Comfort switching between initiative work and interruptions
- Genuine autonomy working with teams across time zones

Requirements

- Salesforce Loyalty Management, with hands-on implementation or operational experience, not just certification
- Strong Salesforce platform depth: data model, security model (profiles, permission sets, sharing rules), Flow, SOQL, and the ability to read Apex without necessarily writing it
- Client-facing production support: incident triage, severity assessment, escalation judgment, working under SLA
- Integration troubleshooting: REST and SOAP, asynchronous processing, retries, idempotency,



and an understanding of how systems fail rather than only how they work
- Log analysis and error correlation across multiple systems

Strongly preferred

- Sumo Logic or an equivalent observability tool (Splunk, Datadog)
- Copado or a comparable Salesforce release management tool; Git and Bitbucket with a defined branching strategy
- Salesforce CLI and SFDX
- Large Data Volumes: data skew, indexing, governor limits at real scale
- Performance and load testing experience (Scale Center, Scale Test, or equivalent)
- ServiceNow or a comparable ITSM platform

Nice to have

- Marketing Cloud, Experience Cloud
- AI-assisted development tooling
- Certifications: Advanced Administrator, Platform App Builder, progress toward Application Architect

Benefits:

- Salesforce certification program with bonus opportunity
- Co-working spaces and offices for collaboration
- Team activities
- Versátil PTO policy
- Healthcare
- Paid sick leaves, parental leaves, and volunteer days

📌 Aquiva, Europe - Salesforce Support Engineer (Barcelona)
🏢 Aquiva and Hapi
📍 Barcelona