ABOUT BOUNDLESS LIFE

Boundless Life is redefining the way families live, work, and learn by empowering them to embrace a nomadic lifestyle that fosters deeper connections and personal growth. We provide family-friendly accommodations, an innovative education system that travels with you, and vibrant communities of like-minded individuals. Our mission is to create immersive "live abroad" experiences that balance professional commitments with enriching personal development.

Since our founding in 2021, we have expanded to eight locations across Europe, Asia, and soon Latin America, bringing together over 140 team members from diverse backgrounds. Our growth reflects our commitment to transforming the experience economy and making a meaningful impact on how families integrate work, education, and exploration into their lives.

At Boundless Life, we believe in the power of community and in a holistic approach to education. Our programs are designed to inspire curiosity, build resilience, and nurture a global perspective, preparing children for an ever-changing future.

Join us in pioneering a new way of living that blends work, learning, and adventure, enabling families to thrive in a connected and dynamic world.

PLEASE NOTE

- Our business language is English. Please submit your application in English.

THE ROLE We are seeking a dynamic and dedicated individual to join our team, specialising in a unique aspect of our community. This role is crucial to ensuring a high NPS and delivering an exceptional experience for our members.

You will collaborate with the team to create an outstanding experience for our community by:

- Resolving community requests promptly through our ticketing tool.
- Ensuring everything is ready for each family's arrival, with a hands-on approach during turnover weeks.




- Ensuring families have an outstanding experience at every touchpoint of the journey.
- Developing relationships with families and understanding their needs and interests.
- Gathering feedback and identifying opportunities through interaction with families.
- Assisting new families in integrating into the community.
- Communicating upcoming activities to maximise participation.
- Managing content for the internal UGC channel to build the brand on social media.
- Ensuring a seamless flow of information within the team.
- Coordinating with the onboarding team for a smooth handover on arrival.
- Participating in pre-arrival webinars and orientation sessions.
- Booking services at families' requests.
- Partnering with a photographer or videographer to capture moments for social media during the opening of new locations.

WHAT YOU WILL OWN
- Keeping the Welcome Guide up to date.
- Maintaining and updating EC/OPS brochures and emergency manuals.
- Ensuring the location's Google Maps listing and inventory are current.
- Creating and managing groups based on shared interests.
- Enabling families to take an active role in community building by making key introductions and supporting them in planning and running their own activities.
- Identifying opportunities for community bonding by understanding family profiles and interests ahead of their arrival.

Success metrics: NPS and the number of community-led activities.

ABOUT YOU





- Live in Barcelona or close enough to commute daily.
- Minimum 2 years of experience in a Guest Relations, Customer Experience, or Community Building role within a hospitality setting.
- Available to start by [START DATE] and comfortable with a temporary engagement covering a colleague's absence.
- Excellent written and verbal communication skills in English and Spanish.
- Excellent interpersonal, communication, and decision-making skills.
- Strong organisational skills to manage a high volume of customer requests and to maintain and update operational documents.
- Experience managing third-party vendors.
- Enjoy working in a fast-paced, startup environment.
- Enthusiasm: shows passion and excitement for the work, with a can-do attitude.

WHAT IS IN IT FOR YOU
- The world is your oyster: immerse yourself in inspiring destinations while you work.
- Meaningful impact: create environments where children and families thrive together.
- Experience curation: design authentic cultural moments that become lifelong memories.
- Community building: foster deep bonds between global families and enable childhood friendships across borders.
- Work-life integration: structured schedules with time to explore and recharge.
- Family benefits: enjoy discounted tuition for your children at our Boundless Schools.

WHAT IS NEXT
1. First call with our Recruitment team (30 minutes).
2. Interview with the local General Manager (60 minutes).
3. Interview with our Integral Leads of Operations and Experiences (60 minutes).
4. Final check-in with our Head of Operations (60 minutes).

The process may change slightly as we go along, and we will keep you posted at all times. Sueldo: 22.000,00€-24.000,00€ al año

Ubicación del trabajo: Empleo presencial

📌 Community & Guest Relations Specialist (Barcelona)
🏢 Boundless Life Spain SLU
📍 Barcelona