David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish-speaking Customer Service Representative for their Benalmádena office.

Position: Customer Service Representative / Online Bank Advisor

Location: Benalmádena, Spain

Work model: Hybrid (after trial)

DUTIES AND RESPONSIBILITIES:

- Provide customer support to Danish-speaking banking customers
- Handle enquiries relating to customer accounts and banking services
- Assist customers with the use of online and digital banking services
- Resolve account, payment and transaction-related issues
- Provide accurate information and guidance regarding banking services
- Handle financial and customer information accurately and confidentially
- Use transaction-processing and credit-assessment systems
- Identify and resolve customer issues efficiently and professionally
- Maintain a high standard of customer service throughout each interaction.

REQUIREMENTS:





- Fluent Danish (C2) both verbal and written. Sound command in English (B2+ level)
- Previous customer service or banking experience is an advantage
- Strong communication and customer service skills
- Good attention to detail when handling financial information
- Comfortable working with digital systems and software
- Ability to handle account, payment and transaction-related enquiries
- Professional and responsible approach when handling sensitive customer information
- Willingness to work on-site in Benalmádena.

BENEFITS:

- Excellent remuneration package and bonus structure
- Career development program and specialized courses
- A dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.

📌 Customer Service Representative (Danish) (Benalmádena)
🏢 David Kennedy Recruitment
📍 Benalmádena