This role serves as the operational hub connecting global branches, after-sales teams, and logistics partners — ensuring parts availability, order accuracy, and supply chain efficiency across the region.

Operations

Planning & Core Operations - Drive monthly and annual overseas spare parts operation plans; decompose business targets into actionable milestones and track full-cycle execution.

- Deliver and report on core operations including inventory turnover, parts availability rate, order fulfillment rate, and on-time delivery performance.

Order

Management & Warehouse Operations - Own end-to-end spare parts order processing: order verification, inventory allocation, picking/packing coordination, and delivery tracking.

- Standardize warehouse workflows (receiving, put-away, picking, packing, shipping) to ensure accurate, on-time, and complete order delivery with full closed-loop process management.
- Oversee daily warehouse operations, maintain inventory accuracy through cycle counts and reconciliation, and ensure compliance with safety and quality standards.

Stakeholder

Coordination & Issue Resolution - Act as the primary operational contact for global overseas branches, ensuring timely response to orders, inquiries, and escalations.

- Partner closely with overseas after-sales teams to identify operational bottlenecks in ordering, inventory allocation, and logistics.
- implement standardized corrective actions to continuously elevate global after-sales service quality.



Data-Driven Inventory Optimization - Leverage multi-dimensional data (warehouse inventory levels, installed machine base, parts failure rates, historical order trends, seasonality) to optimize demand forecasting and replenishment strategies.
- Continuously refine inventory structure, reduce stock backlog and obsolescence, and improve overall inventory efficiency and cost performance.

Supply Chain

Collaboration - Collaborate with overseas manufacturing sites and third-party logistics (3 PL) providers to monitor production schedules, shipment status, and inbound timelines.

- Requirements & Qualifications Bachelor's degree in Supply Chain, Logistics, International Trade, Business Administration or related fields. At least 4 years of professional experience in spare parts operation, global warehouse management, cross-border order operations or after-sales supply chain. Have data analysis and forecasting capabilities to support inventory optimization. Proficient in advanced Excel and ERP systems (SAP/Oracle). Familiar with Order-to-Cash (O2 C) processes and financial risk control. Fluent in written and spoken English for independent global business communication and alignment. Cross-functional and cross-department collaboration skills to align internal teams, overseas factories and external vendors.

What We Offer - Opportunity to shape and optimize overseas spare parts operations in a growing global business.

- Dynamic, multicultural working environment with exposure to general stakeholders. -

📌 Head of Operations (Compliance) (Santander)
🏢 Midea
📍 Santander