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We are looking for an AI Knowledge Management Specialist to join one of our teams in Barcelona for a 6-9 months project. Are you passionate about creating clear, structured content that helps both people and AI systems find the right answers? Do you enjoy organizing information, improving customer experiences, and working in fast-paced digital environments?

We welcome candidates coming from Knowledge Management, Technical Writing, Documentation, Content Operations, Information Architecture, Customer Experience Content, or similar content-focused backgrounds. As part of a general Customer Experience organization, you will play a key role in managing and optimizing knowledge base content that supports customers, support teams, and AI-powered assistants. You will help drive content quality initiatives, support knowledge base migrations, improve information architecture, and ensure content is optimized for modern AI-driven support experiences.

You will own the quality and maintenance of customer-facing knowledge base content.



You will optimize content for both human users and AI-powered support experiences. You will support content migration, governance, and continuous improvement initiatives.

You will manage multilingual content and localization activities. You will use AI tools to streamline content creation, review, and optimization processes. Private health insurance with Alan.

Training opportunities: BETWEEN Night, Padel Tournament and more. Opportunity to work at the intersection of Content, Customer Experience and Artificial Intelligence. Previous experience in Knowledge Management, Content Management, Technical Writing, Content Operations, Customer Experience Content or similar roles. Strong content editing and writing skills in English .

Experience managing large volumes of digital content in a structured environment.

Experience with Zendesk, Intercom, Salesforce Knowledge, ServiceNow Knowledge, Confluence, or similar knowledge management platforms.

Background in UX Writing, Content Design, Information Architecture, or Technical Documentation.

Experience managing multilingual content and translation workflows. Familiarity with generative AI tools such as Microsoft Copilot, ChatGPT, Claude, or similar platforms. Additional language skills such as Spanish, French, German, or Portuguese.

📌 IA & Knowledge Management Specialist (Barcelona)
🏢 BETWEEN Group
📍 Barcelona