Looking for an Customer/Technical Support Engineer (XDR/KOI) for a long term contract position to work on Cortex XDR Support Team based in Madrid .

Resolve

Break/Fix technical support cases, handling configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. La descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes. Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner Publish Technical Support Bulletins and other user documentation in the Knowledge Base Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues Have a thorough understanding of software release and bug cycles Ability to collaborate with high-performing internal and outsourced teams Well versed with GoogleSuite and MS Office applications Knowledge and experience in network/Cybersecurity industry a plus English level of B2+ Infotree General Solutions

📌 IT Knowledge Engineer (Madrid)
🏢 Infotree Global Solutions
📍 Madrid