? MuleSoft Platform Operations Engineer – L2 Support ?

? About the role

We are looking for a MuleSoft Platform Operations Engineer – L2 Support to join an international, cross-functional technology environment.

In this role, you will support the day-to-day operation, stability, and service continuity of a MuleSoft platform within the Europe shift, ensuring incidents and operational activities are managed within agreed SLA timelines.

This is a platform operations and production support position rather than an API development role. You will focus on incident resolution, troubleshooting, log analysis, service requests, deployments, change activities, runbook execution, and continuous operational improvement.

You will work with technologies such as MuleSoft Flex Gateway / Omni Gateway, Terraform, OpenShift, ArgoCD, GitHub, AWS, and Azure, while collaborating with internal teams, external providers, and international stakeholders.

If you enjoy production support, platform operations, troubleshooting, automation, and solving real operational issues in complex enterprise environments, this could be a great fit.

? What you’ll do

? Support and oversee L2 operational activities during the Europe shift, ensuring service continuity and SLA compliance

? Investigate, troubleshoot, and resolve production incidents within agreed SLA timelines

? Perform platform analysis, log investigation, and technical troubleshooting to identify the cause of operational issues

? Escalate complex incidents to senior engineers / L3 teams when required

? Support daily operational activities, service requests, and production support tasks

? Support deployment, release, and change implementation activities

? Execute documented operational procedures, runbooks, recovery steps, and service restoration activities

? Support MuleSoft Flex Gateway / Omni Gateway environments and platform setup activities

? Work with Terraform to support platform and infrastructure configuration activities

? Work with OpenShift and ArgoCD in containerised and GitOps-based environments

? Maintain and work with GitHub repositories, version control processes, and operational workflows

? Support authentication and authorisation mechanisms, including OAuth and OpenID Connect

? Identify recurring incidents and contribute to basic root cause analysis and continuous service improvement

? Develop or maintain simple automation scripts to reduce repetitive operational effort

? Track assigned incidents,



service requests, and operational actions through to completion and closure

? Document incidents, resolutions, known workarounds, and operational procedures

? Update knowledge base articles, technical documentation, and operational runbooks

? Contribute to production support meetings, operational reviews, and service follow-up activities

? Support on-call activities and major incident resolution when operationally required

? Collaborate with infrastructure, security, networking, development, support teams, and external service providers

? Must Have

? 3–5 years of experience in MuleSoft platform management, platform operations, or production support

? Experience operating and supporting MuleSoft environments

? Initial hands-on experience with MuleSoft Flex Gateway / Omni Gateway

? Experience focused on platform operations, support, infrastructure, or administration, rather than only API development

? Hands-on experience with Terraform

? Experience working with OpenShift

? Experience with ArgoCD / GitOps-based deployment processes

? Proficiency with GitHub and version control workflows

? Experience supporting production incidents, troubleshooting, and service restoration activities

? Ability to perform log analysis and investigate operational issues

? Solid understanding of authentication and authorisation mechanisms, including OAuth and OpenID Connect

? Foundational knowledge of AWS

? Foundational knowledge of Microsoft Azure

? Knowledge of ITIL processes and service management practices

? Ability to follow and execute runbooks, operational procedures, and recovery steps

? Strong communication, stakeholder management, and technical problem-solving skills

? Ability to work autonomously within international and cross-functional teams

? Degree in Computer Science, Engineering, or an equivalent relevant field

? Fluent English, minimum C1 level

✨ Nice to Have

? Additional experience with MuleSoft Flex Gateway

? Knowledge of XML, XSD, WSDL, WS-*, Java, and JSON

? Understanding of network fundamentals,



including Virtual IPs, firewalls, load balancers, routing, and connectivity

? Experience managing certificate lifecycles

? Familiarity with SOAPUI and Postman

? Experience with ServiceNow

? Experience working with Linux environments

? Previous experience contributing to root cause analysis activities

? Experience creating or maintaining simple automation scripts for operational tasks

? Experience working with integration platforms in complex enterprise environments

? Previous experience coordinating with internal teams and external service providers

? Hybrid model – minimum 3 days onsite per week / 2 days remote

? The service operates within the Europe shift

? Why join this project?

? People first – diverse and inclusive culture in an international environment

? Take ownership of a critical enterprise integration platform

⚙️ Work on automation, self-healing, auto-remediation, and operational excellence initiatives

? Solve complex platform, capacity, reliability, and production challenges

☁️ Gain exposure to MuleSoft, OpenShift, Terraform, ArgoCD, AWS, and Azure

? Contribute to the continuous improvement and long-term scalability of the platform

? Collaborate with international teams, providers, and technical stakeholders

? High team stability and collaborative culture

? €1,200 per year training budget and continuous learning opportunities

? Flexible compensation model

? Private health insurance and benefits package

⚡ Versátil working hours and hybrid model

?️ Wellhub: fitness, wellness, and mental health support

⚽ Football and paddle tennis teams sponsored by Capitole

? Team buildings, global events, and strong tech communities

✨ Want to know more about us? Click here and discover all the details.

? Curious about our culture? Check out what people are saying about us on Glassdoor.

? We know that not every candidate will meet 100% of the requirements. If your profile doesn’t match perfectly but you believe you can add value, we’d still love to hear from you.

? Ready for the challenge? Apply now and help build intelligent, scalable, production-ready AI solutions.

Empowering People, Unlocking Innovation.

Information Security Notice The employee will have access to confidential information related to Capitole and the assigned project.

Compliance with internal security and information protection policies is mandatory.

📌 MuleSoftPlatform Operations Engineer (Madrid)
🏢 Capitole
📍 Madrid