Skill Set: Helpdesk Support Technician Level 1 Contract: B2B/Freelance Language: English & Spanish Provided first-level technical support for desktop and laptop hardware, software, and peripheral-related issues. Installed, configured, and supported Windows operating systems, Microsoft Office, Outlook, and standard business applications. Provided deskside and remote support for desktop, laptop, printer, scanner, and other peripheral devices.

Logged, updated, tracked, and documented incidents using ServiceNow or similar ITSM tools, escalating unresolved issues to higher support teams when required. Assisted with desktop imaging, software installation, system configuration, and asset deployment following IT procedures. Supported VPN connectivity, Wi-Fi access, email configuration, and basic network connectivity troubleshooting.

Maintained accurate asset inventory records and updated technical documentation for incidents and service requests. Ensured compliance with IT security policies, antivirus updates, and standard desktop support procedures. Followed ITIL best practices for Incident Management, Service Request Management, and escalation procedures in a corporate IT environment.

📌 Part Time Help Desk Technician I (Castro Urdiales)
🏢 Sharp Brains Solutions
📍 Castro Urdiales