Your Impact This position calls for someone who possesses a good background and works proactively to drive results. This person is a self-starter, versátil, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment. ● Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner ● Work directly with ETAC and Engineering to get customer issues resolved ● Publish Technical Support Bulletins and other user documentation in the Knowledge Base ● Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues ● Have a thorough understanding of software release and bug cycles Your Experience ● BE/B.Tech engineering, equivalent technical degree or equivalent ● + years relevant experience in an international reporting environment ● Ability to work in a dynamic, fast moving and demanding environment ● Ability to collaborate with high-performing internal and outsourced teams ● Efficient team player ● Good knowledge and experience with system ● Well versed with GoogleSuite and MS Office applications ● Knowledge and experience in network/Cybersecurity industry a plus ● English level of B2+

📌 Remote - IT support Engineer (Madrid)
🏢 Infotree Global Solutions
📍 Madrid