Are you a Service Desk Analyst seeking a new interesting challenge? ?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for! ?

✍️ WHAT WILL YOU DO?

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:

- Provide first level call and email support for software, hardware and infrastructure related issues.
- Troubleshoot incidents related to Office 365, Outlook, Citrix and end-user devices.
- Handle incidents and service requests ensuring timely resolution and customer satisfaction.
- Assign unresolved tickets to the appropriate IT support teams.
- Guide and support users on customer processes and procedures.
- Translate end-user communications into English when escalating tickets to support teams.
- Document technical solutions, best practices and knowledge articles.
- Contribute to continuous improvement of tools, processes and technologies.

? WHAT METHODOLOGIES WILL YOU USE?

- Microsoft Office 365
- Outlook
- Citrix
- Windows Environment
- Ticketing Tools
- Remote Support Tools
- IT Service Management Processes
- End User Computing Technologies

- ? WHAT ARE WE LOOKING FOR?

- Experience in a Service Desk, Help Desk or IT Support role.
- Fluent Spanish, English and French (mandatory).
- Strong customer service and communication skills.
- Experience supporting end users in an enterprise environment.
- Ability to troubleshoot software, hardware and infrastructure related issues.
- Proactive and team-oriented mindset.

? WHERE AND WHEN?

- Workplace: Hybrid (Madrid)
- Work Schedule: Business Hours

? WHAT CAN WE OFFER YOU?

- Permanent contract ? - We offer indefinite contracts from the first day.
- Pay and benefits ? - Competitive salary and a versátil compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
- Work from home options ?️ - We offer you a financial support every month for your working from home expenses,



if your position allows work from home. In addition, in the first month we will give you a bonus to help you to set up your workplace ? ?
- Opportunity knocks ?? - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.
- Learn as you grow ? - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.
- Bring your buddy ? - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.
- Connect globally ? - Work with people from all over the world. You can feel the multicultural workforce.
- Benefit from being a TCSer ?️ – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands.
- And so on ? - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun!

? WHO ARE WE? Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally ?

With a presence in 55 countries and more than 590,000 employees, TCS is considered one of the best companies to work for worldwide ?

TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies ?

Among the portfolio of services, TCS has information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS ?

Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance ?

WELCOME, WE ARE WAITING FOR YOU! ?

📌 Service Desk Analyst (French, English & Spanish) (España)
🏢 Tata Consultancy Services
📍 España