Your Impact This position calls for someone who possesses a good background and works proactively to drive results. This person is a self-starter, versátil, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.● Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner● Work directly with ETAC and Engineering to get customer issues resolved● Publish Technical Support Bulletins and other user documentation in the Knowledge Base● Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues● Have a thorough understanding of software release and bug cycles Your Experience● BE/B.



Tech engineering, equivalent technical degree or equivalent● years relevant experience in an international reporting environment● Ability to work in a dynamic, fast moving and demanding environment● Ability to collaborate with high-performing internal and outsourced teams● Efficient team player● Good knowledge and experience with system● Well versed with Google Suite and MS Office applications● Knowledge and experience in network/Cybersecurity industry a plus● English level of B2+

📌 Technical support engineer (Madrid)
🏢 Infotree Global Solutions
📍 Madrid