We are seeking a bilingual Customer Care Intern fluent in German and English based in Spain to join our general support team. As a Customer Care Specialist, you will provide exceptional assistance to our international customers in the DACH markets through different digital channels.What you’ll be doingCustomer Support & CommunicationProvide expert support through multiple channels (email, and phone) to both sports facility managers and Playtomic app users - in DACH region.Handle inquiries professionally in German and EnglishMaintain consistent response times while delivering high-quality solutionsTechnical Support & Product EnhancementDiagnose and troubleshoot technical issues efficientlyDocument and escalation bugs to our product teamCollect and analyze user feedback to drive product improvementsQuality & ComplianceFollow established service standards and KPIsEnsure adherence to data privacy and security protocolsMaintain accurate documentation of all customer interactionsWho you’ll be playing withYou’ll work alongside experienced colleagues who are passionate about sports, technology,



and delivering exceptional customer experiences.Our Ideal "Player"Fluent in German and EnglishMotivation for customer service or related rolesFull time availabilityStrong and responsible team playerExcellent communication skillsEnthusiasm for racket sports and sports tech innovationsExperience using Zendesk / Ease of learning new tools and softwaresMadrid/Spain BasedExtra Points:Enthusiasm for racket sports and sports tech innovationsExperience using Zendesk / Ease of learning new tools and softwaresMadrid/Spain BasedOur hiring processInterview with Team MemberManager InterviewPeople InterviewAbout usWe are the world’s largest racket sports App for players and clubs. Our goal is to socialize sports practice: through the app, players can book courts, find other players with similar skill levels, and join a social community dedicated to playing. Since 2017, Playtomic has earned the trust of national and international investors, consolidating it as one of the main world players in sports digitalization., You will find +200 co-workers around the world with headquarters in Spain and offices in Italy, Portugal, Sweden, Finland, Belgium, UK, EEUU and Mexico.Take a look to our candidate playbook!
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📌 Customer Care Intern (Madrid)
🏢 Playtomic
📍 Madrid