FRONT OFFICE CREW – MADRIDAt Generator we are obsessed in delivering outstanding service through a personal touch. As a Front Office Crew Member, you must be part of ensuring that the Front Office department is run smoothly ensuring that there is a relentless desire to “wow” our customers at every opportunity, ensuring that customers’ needs are exceeded.WHO ARE WEGenerator is on a journey. Appropriate, given that we're a leading general lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world.No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front Office Crew for Generator Madrid.Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.BEING YOURSELF is the key to bringing the Generator story and brand to life.ABOUT GENERATOR MADRIDGenerator Madrid is located in the heart of the city, right off the bustling Gran Via at the corner of Calle Silva and Calle San Bernardo. Step out of our front door and you’ll be spoilt for choice with cultural hubs, artistic hotspots, top go-to bars and the best restaurants in town.As Generator is conveniently in the best part of the city centre, remember to keep looking around to take in some of Madrid’s most eye-catching architecture, you can’t miss it!Originally built in 1930,



the former gas station is now a 6-storey building designed with the Generator touch and sprinkled with local flair. Look forward to feeling at home with Spanish interiors and a vibrant modern design. Kick back on our rooftop terrace with a cocktail after discovering all Madrid has to offer or chill-out and make new friends in our café. Whatever mood you’re in, we’ve got you covered.NUTS AND BOLTS OF THE JOBTake ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experienceKnow your guests and have a passion for independent travel and the road less travelledDemonstrate a passion for delivering outstanding customer serviceBe part of a great team within your department that get Generator and want to be themselvesMonitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture at all timesKnow your city, its cafés, bars and restaurants, its art, its musicEnsure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food HygieneBe Responsible for all cash handling whilst you are on dutyCorrectly administer the Close of Shift procedures every shift with 100% accuracy and consistencyNaturally this is not intended as an exhaustive list of duties.



Other duties as may be reasonably required will form part of this job description.WHAT’S IN YOUR DNAAlways love our guestsPassionate for the hospitality and the youth travel marketBe the life the partyBe really, really organisedKeep cool when the pressure hitsEnjoy a super-fast paceUnderstand this is a business, be passionate about maximising revenueBe creative, innovative and digitally smartYou must be eligible to work in the EU to be considered for this roleYOUR ROCK STAR EXPERIENCEExperienced within a front office hospitality environmentExperienced working with a Property Management SystemFlexible with regards to shifts available per week (mixture of morning, evening and night shifts)OUR GLOBAL EMPLOYEE BENEFITSBirthday holiday in addition to your yearly holiday allocationFertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatmentEmployee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals madeCompany contribution towards gym membership fees for all eligible employees – look good, feel good, work goodIdeas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback2 free nights’ accommodation across any of our Generator properties globallyReduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)International career opportunities so you can travel the world while working with us (win-win!)Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!Online learning tools to help you develop, learn and growCompensation: To be discussed
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📌 Front Office Crew (Madrid)
🏢 Generator Hostels
📍 Madrid