Location: Madrid, Spain (Hybrid – 3 days on-site)
About the role:
We're hiring on behalf of a fast-growing fintech opening a new Madrid hub this summer, as part of a broader European expansion. This is a strong entry point into financial markets for someone who wants to build a career at the intersection of client service and fintech.
As Customer Support Consultant, you'll support professional clients — banks, asset managers, and other financial institutions — combining customer service skills with a growing technical understanding of the product.
Responsibilities:
Deliver customer support and user training via phone, email, and ticketing systems
Act as first point of contact and operational key account for assigned clients
Work closely with Sales and Customer Success teams to support the client experience
Test and validate new product features, feeding insights back to the product team
Deliver product demos, presentations, and webinars for new and existing clients
Contribute to internal projects aimed at improving process and customer satisfaction
Requirements:




Fluent German and English, written and spoken (business level or above)
Degree or relevant qualification — Finance, Economics, IT, or related field preferred but not essential
Genuine interest in financial markets; fintech experience is a plus, not a requirement
Strong communication and interpersonal skills across a range of stakeholders
Comfortable working independently and under pressure in a fast-paced environment
Proactive mindset, with a willingness to take ownership
Compensation:
€26,000–32,000 gross/year, with flexibility to go higher for candidates with strong relevant experience.
What's on offer:
Hybrid setup — 2 days remote once ramped up, plus up to 4 weeks/year working from another location
Wellbeing initiatives and employee assistance programme
Learning and development support, with a clear path for career growth
International team, startup mindset, based in one of Europe's financial hubs
#J-18808-Ljbffr

📌 Customer Support Consultant – German Speaker (Madrid)
🏢 Workfully
📍 Madrid