At Gi Group, we are currently recruiting a Customer Service Operations Associate to join Agilent in Barcelona. You will work in an international, fast-paced environment, ensuring an excellent end-to-end customer experience through strong operational support and order management.

Descubra si esta ocasión es adecuada para usted leyendo toda la información que sigue a continuación.

Your mission

Manage customer interactions, support order processing, and ensure timely resolution of inquiries and operational issues. You will act as a key link between customers and internal teams (Sales, Contracts, Supply Chain/Logistics, Finance, IT).

Key responsibilities

- Customer interaction & support: act as the primary point of contact via email/phone/internal systems; provide professional, accurate and timely communication.
- Order management: process and monitor customer orders in ERP systems (SAP preferred); validate pricing, quantities, delivery terms and contract references; manage updates/changes (cancellations, reschedules).
- Contract & pricing support: identify and escalate discrepancies between contract terms and system pricing.
- Issue resolution & escalation: resolve order-related issues (e.g., backorders, delivery delays, billing errors), manage complaints and follow up through closure; escalate complex cases to the right teams.
- Cross-functional coordination:



collaborate with internal stakeholders to align customer expectations with operational capabilities.
- Data accuracy & compliance: maintain accurate customer/order data; ensure compliance with policies and contractual terms; support audits/documentation needs.
- Continuous improvement: identify inefficiencies and suggest improvements; support implementation of new tools/processes (e.g., SAP/automation initiatives).

Requirements

- Bachelor's/Master's degree (or equivalent).
- Previous experience in customer service, order management or operations (shared service / centralized operations experience is a plus).
- Strong communication skills (written and verbal) and customer-focused mindset.
- High attention to detail, analytical and problem-solving skills; ability to work in a fast-paced, multitasking environment.
- Technical skills: ERP experience (SAP preferred), CRM/ticketing tools (e.g., Salesforce), and good command of MS Office (Excel, Outlook, Teams).
- Languages: Spanish and English required. Catalan is a plus.

What we offer

- Working hours: 8:30 AM – 5:30 PM
- Hybrid model: remote Monday & Friday, onsite Tuesday–Thursday. xkdbapo
- First 2 weeks: onsite 5 days.
- Gross annual salary: €28,000
- Estimated start date: 1st September
- Temporary contract duration: 2.5 months (interim replacement + holiday coverage)

📌 Customer Service Operations temporary (Sallent)
🏢 Gi Group
📍 Sallent