About the roleOur client is a leading European provider of market data and financial software, with 25+ years of experience serving financial market professionals. As they open a new Madrid office, they're growing their local team and looking for a Team Lead IT Operations to take charge of a small, hands-on infrastructure and operations team.You'll inherit a running, established team, stepping in to get close to both the technology and the people, keeping operations running at a high standard while helping the team grow. The environment spans Linux and Windows, with hands-on Linux experience essential and Windows a strong plus. Cloud infrastructure runs primarily on AWS and Oracle Cloud Infrastructure (OCI). The team operates on-call coverage and works closely with a Germany-based operations team on shared technology and platforms.What you'll doLead, coach, and develop a team of 5 to 6 operations engineers, while remaining actively involved in the technical workCoordinate the team's on-call rotation and work with the German Operations team to ensure effective 24/7 coverageAct as the senior technical and operational escalation point for complex infrastructure and major production incidentsDrive automation and standardization, reducing manual operational work through scripting, configuration management, and Infrastructure-as-CodeContinuously improve monitoring, observability, and alerting across services and infrastructureCoordinate closely with the Germany-based Operations team on shared technology and cross-team alignmentOwn cloud infrastructure operations,



with a strong focus on AWS and OCIDrive service delivery against SLAs/KPIs across incident, request, problem, and change managementUse incident and operational data to identify recurring problems, improve reliability, and reduce operational toil. Maintain and improve documentation, runbooks, and standard operating proceduresChampion compliance and security in daily operations: vulnerability management, incident response, business continuity, and disaster recoveryDrive lifecycle management and migration of end-of-life infrastructure and operating systems onto supported platformsBuild relationships with key stakeholders across IT, development, and the growing Information Security functionWho you areStrong hands-on experience in Linux environments; Windows experience is a plusSolid experience leading or coordinating an IT operations/infrastructure team in a hands-on, player-coach role, including troubleshooting complex Linux, cloud, container, and infrastructure issues alongside the teamGood understanding of networking, operating systems, infrastructure, and production application dependenciesExperience with cloud platforms,



particularly AWS; OCI experience is a strong plusPractical experience operating containerized environments and Kubernetes, including troubleshooting workloads, deployments, and platform issuesStrong automation mindset, with scripting and configuration/infrastructure automation experience using tools such as Bash, Python, Ansible, Puppet, and/or TerraformExperience with monitoring and observability across metrics, logs, alerting, and dashboards, using technologies such as Grafana, ELK/OpenSearch, and ZabbixFamiliarity with Git, CI/CD pipelines, and modern DevOps ways of workingPractical understanding of ITSM/ITIL practices, particularly incident, problem, and change managementA strong sense of ownership and accountability, with a mentality to get things done and drive issues through to resolutionCuriosity and a willingness to challenge existing approaches constructivelyAwareness of compliance and security obligations in an operational environmentFluent business EnglishWhat's on offerSalary: EUR 65,000 to 70,000 gross per yearPrivate health insurance and employee assistance25 days holiday per yearRemote work: one day a week from home, with versátil hours where possible, plus up to four weeks per year working from a different locationLearning and development support, ongoing conversations with your manager, and knowledge-sharing opportunitiesAn international team with a startup mindset, with the chance to help shape a new office cultureLocationMadrid, Spain. Willing to relocate is fine, provided you have permanent work eligibility in Spain.
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📌 Team Lead IT Operations (Madrid)
🏢 Ersilia
📍 Madrid