Minor Hotels - Southern Europe is hiring through Hosco in Madrid.We are seeking a Reservations Coordinator to join our Reservations Headquarters located in central Madrid.The selected professional will become part of our Reservations Department and will be responsible for supervising and supporting a team of agents. The role includes ensuring the efficient management of booking requests received through the various sales channels used by our clients.We are looking for a highly organized, detail‑oriented individual with strong communication skills and the ability to lead teams in a dynamic and customer‑focused environment.The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.FunctionsSupport agents on their daily tasksDetect improvement areas within the team by monitoring agents' handlings andproviding feedbacks, setting action plans and following-up on themWork closely with the Training and Quality Team in order to make the team providean excellence service to our customersDefine prioritizations in order to achieve our goals and organize the teamaccordinglyGo outside the box and detect improvement areas in order to have more efficientprocess and proceduresRequirementsHave experience in Groups and Events handling and/or the Hotel SectorKnowledge of French is a mustBe a goal-driven, determined person being able to meet deadlines and work wellunder pressureHave the ability to effectively multi-task and juggle multiple responsibilities at onceCooperative and communicative attitude with co-workers, managers andemployeesExcellent communication skills and ability to lead and guideOrganized and methodical personCritical thinker and problem-solving skills essentialOfferedIntegration into a dynamic team, focused on excellent service.Commissions as a percentage of objectives.Remuneration according to the position.Continuing Training Plan to enhance professional developmentAccess to the e learning training platform.Possibility of functional, national and/or international mobility.Incentives and Benefits Plan.Ticket Restaurante.Hybrid work model. Monday to Friday. Time slot 08:00-20:00Special rates for employees, family and friends in the different services of the Minor Group, National and International. Accommodation . Food and Beverages, among others;Credits granted based on years of service for reservations or meals in national and international hotels, resorts and minority group restaurants.Experience in the hospitality industry is preferred.Please see the full vacancy for the benefits offered by Minor Hotels - Southern Europe.
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📌 Coordinador/a GGT French Madrid
🏢 Hospitaliti
📍 Madrid