Position: Customer Experience SpecialistLocation: Valencia, SpainWork model: on-siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Provide customer support to Dutch-speaking customers via phone, email and live chatHandle customer questions, orders and product-related enquiriesResolve complex customer cases and identify practical solutionsCoordinate with internal teams including Traffic, Design, Production, Finance and external suppliers when requiredManage customer cases across multiple channels while maintaining high service and quality standardsIdentify root causes of recurring customer issues and contribute to process improvementsMaintain accurate customer and case information within the relevant systemsMeet daily productivity, quality and customer satisfaction KPIsProvide clear, calm and professional communication throughout every customer interactionParticipate in team meetings, 1:1s,



workshops and improvement projectsActively contribute feedback and ideas to improve the overall customer journey.REQUIREMENTS:Native or near-native Dutch language skills and fluent EnglishA third language is an advantageMinimum 1 year of experience in a fast-paced customer-facing roleStrong communication and interpersonal skillsNatural problem-solving ability and a proactive approach to customer issuesAbility to remain calm and effective under pressureComfortable working with multiple communication channels and systemsExperience working with KPIs and performance targetsStrong adaptability and ability to thrive in a dynamic environmentOpen to direct feedback and continuous improvementEntrepreneurial and ownership-oriented mindsetAlready based in or near Valencia, SpainValid eligibility to work in Spain / EU work eligibilityAvailable to start as soon as possible.BENEFITS:Office-based working environment in ValenciaDaily breakfast and lunch provided at the officeTwice-weekly bootcamp in Turia ParkAnnual AI learning budgetInternal mentorship and development opportunitiesPersonal development workshopsComprehensive onboarding programmeRegular employee recognition and company eventsSupport with Spanish bureaucracy and NIE process20% employee discount on company productsReferral bonus of up to €600Paid time off for volunteeringDonation matching programmeBe part of a dynamic and creative team with positive and friendly atmosphereGuidance and tools to reach your full potentialAnd much more!!!
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📌 Customer Experience Specialist (Valencia)
🏢 TopTalent Recruitment - Careers
📍 Valencia