Overview

As an Instant Service / Reservations Agent at InterContinental Double Bay, you will provide exceptional customer service by efficiently managing guest expectations, responding to inquiries, and ensuring a seamless experience.

Day-to-Day Responsibilities

- Coordinate with other hotel departments to ensure guest requests and special requirements are accommodated.
- Respond promptly and professionally to guest inquiries and concerns both in-house and over the phone.
- Assist guests with additional bookings for services such as spa appointments, restaurant reservations, or local tours.
- Coordinate and facilitate room service orders, ensuring accurate delivery and addressing any concerns or special requests.

Requirements

- Friendly persona.
- Strong time‑management skills.
- Neat personal presentation.




- At least 1 year of experience in a similar role.
- Knowledge of Opera PMS highly regarded.
- Strong written and verbal communication skills.
- Ability to multi‑task and prioritise workload.
- Team player with impeccable attention to detail.

Benefits

- Complimentary membership to the hotel gym: Fit Collective.
- Paid birthday leave and proactive health days.
- Free duty meal on shift.
- Popular hotel perks and discounts on our partner platform.
- Best employee discounts across IHG Hotels for accommodation, food and beverage.
- Supportive, high‑performing team with mentoring & coaching opportunities.

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📌 Reservations / Instant Service Agent (Sydney) (Vigo)
🏢 InterContinental
📍 Vigo