A leading international retailer with 570,000 employees worldwide in 33 different countries and over 13,700 stores, has stablished in Barcelona an IT HUB as part of his IT division, responsible for the selection and provision of IT infrastructure, IT platforms and business applications.
With our agile mentality we are looking for people that is willing to make an impact on projects and solutions used worldwide by millions of customers.
Agrupa Integral Talent collaborates with our client to attract the best talent for its ITHUB located in Barcelona. Our client’s customer service is not your standard call center. You are the linchpin of our Salesforce Service Cloud. You listen, advise the business units as an equal partner, and translate complex business challenges into elegant, scalable Salesforce solutions. Evaluate new ideas, challenge the status quo, and demonstrate what is possible with Lightning Flows, Omni-Channel, and AI support (Einstein, Cognigy).
Business-IT Interface: Act as the bridge between the business units, development teams, and infrastructure operations to translate complex challenges into elegant solutions.
Release & DevOps Management: Familiar with DevOps practices, you guide new features through the deployment lifecycle—from initial workshops and sandbox environments to CI/CD pipelines and organization-wide go-live.
System Control & Monitoring: Control and plan system processing from a business perspective, overseeing processes from operational planning to event handling and escalation.
Test Activities: Develop and execute test plans in close collaboration with other teams to ensure high-quality deployments.
Functional Support:



Provide high-quality support to users regarding functional questions, business processes, and system status.
Problem & Incident Management: Identify recurring incidents to proactively resolve root causes, and notify users promptly about critical system issues or procedural changes following ITIL guidelines.
Lead operational knowledge management by providing training to end-users, collaborators, and business stakeholders.
Proven professional experience managing complex, heavily customized Salesforce Service Cloud environments (ideally within a service/customer support context).
Technical Skills (Apex, Java, SQL): Highly proficient in declarative development (Flows are your tool of choice), but you also possess a strong technical understanding of code, knowing when Apex or LWC is required. Hands-on knowledge or familiarity with Java and SQL is highly valued.
DevOps & Release Frameworks: Familiarity with modern Release Management and DevOps methodologies/tools for Salesforce deployment.
Analytics & Quality Tools: CRM Analytics / Tableau) or QA/Performance tools like Leaptree is a distinct plus.
Consulting & Analytical Skillset: Strong analytical thinking, interconnected mindset, and an affinity for process optimization. Desired University degree in IT or a related field. Fluent in English; German language skills are a distinct plus.
Salesforce Certified Administrator and/or Salesforce Certified Platform Developer I certifications are a big plus, but not a dealbreaker if you have equivalent hands‑on experience.
We offer a competitive compensation and benefits package: lunch vouchers, health and dental insurance, transport, wellbeing, language classes, etc.
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📌 Salesforce Service Cloud Consultant for international IT Hub (Barcelona)
🏢 Agrupa Global Talent
📍 Barcelona