Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how general talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought‑ahead leader in the transformation of global work.
Responsible for protecting revenue by monitoring account health at scale, resolving operational risk early, and surfacing product patterns across a high-volume portfolio. Watch data across portfolio of assigned accounts and book of business; spot problems early in data and act before clients surface issues, protecting revenue
Work alongside Expansion Account Executives by providing account health summaries, flagging risks,



and surfacing commercial context they need before client conversations
translate customer experience into structured feedback for Engineering and Product teams
Leverage data and AI tools to increase efficiency and drive measurable operational improvements; Minimum 5+ years in customer operations, account management, or B2B SaaS at SMB/Mid‑Market scale
Background in fast-growth SaaS, HR tech/payroll, customer success operations, or high-volume account management
Strong analytical skills with proficiency in Snowflake, Looker, or equivalent tools; ability to quickly distinguish urgent operational risk from routine noise
Demonstrated experience leveraging AI tools to increase efficiency and drive measurable results (data analysis, pattern identification, operational automation)
Reliable, accountable operator who acts on data insights without waiting to be prompted; For commercial roles with commission eligibility, this figure represents On‑Target Earnings (OTE), inclusive of base salary and target commission.
Salary ranges are quoted in USD as a consistent global reference. Optional flexible working office membership, with IWG
At Deel, we're an equal‑opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.
This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.
~ For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT

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📌 Senior Customer Operations Manager | EMEA (España)
🏢 Deel
📍 España