Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment.Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!Ready to be part of the experience?Now, let’s discuss this role and what you will do to help achieve Fever’s mission.What you'll doManage the onboarding of new partners, guiding them through the first stepsGive support to partners providing accurate, valid and complete information, solving questions and problemsGuide the partners through our internal platformAssist partners in the billing processMaintain close communications with the Sales TeamTranslate new deals provided by the Sales Team into standardized information for operational purposesFollow communication procedures, guidelines, and policies to deliver the best possible service to the partnerWho you areYou have 1-2 years of relevant experience in User Support, Customer Service, or high-level client services.Comfortable in a fast-paced working environmentYou have excellent interpersonal and communication skills (both oral and written)You are able to handle delicate conversations with a calm,



problem-solving approachAdvanced English and Spanish level.You are a go-ahead type of person, organized and motivated.Excellent eye for detail and accuracyIMPORTANT: Days off will be fixed and on weekdays only. Public holidays will be scheduled in advance if needed.Although our main offices are located in Madrid, we welcome candidates from anywhere in Spain. Why you'll love it hereAttractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance40% discount on all Fever events and experiencesWork in a location in the heart of MadridHome-office friendlyHealth and dental insuranceGympass membershipOther benefits such as Adaptable remuneration with a 100% tax exemption through Cobee and the possibility to receive in advance part of your salary by Payflow.Responsibility from day one and professional and personal growthGreat work environment with a young, international team of talented people to work withApplication ProcessFor the path forward, here's what to expect:A video call interview with our Talent teamA 60 min online assessment testA conversation with our management team to explore alignment and potentialA potential final conversation with the team lead#LI-hybrid #LI-fulltime #LI-JG1Thank you for considering joining Fever. We cannot wait to learn more about you!If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunchFever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy NoticeLocation

📌 Customer Support Specialist (Dutch Speaking) (Madrid)
🏢 Fever Up
📍 Madrid