Job Title: Agile program manager Automation

Duration: 14/09/2026 - 31/12/2026 (4 months, full time)

Location: Sint-Joost-ten-Noode (Hybrid)

Context, Description & Mission Details

Description

The Agile Automation Program Manager is responsible for structuring, managing, and coordinating the work to digitize and automate Capac's back-end services, ensuring compliance with architectural and security standards. They orchestrate the work of a multidisciplinary team and interact closely with the Strategy team and management, the PMO, and the various departments involved.

Description of the "Automation" Release Train

The "Automation" train is responsible for the end-to-end (design, analysis, development, deployment, and maintenance) of initiatives aimed at increasing the efficiency, interoperability, security, modularity, and automation of programs that support Capac's core business (unemployment benefit payments). The "Automation" train comprises various profiles (process manager, business analyst, developer, etc.) whose work must be sequenced and coordinated to achieve the expected deliverables with minimal wasted effort.

A number of projects and other initiatives are already in place and need to be ordered and prioritized. Their ability to meet the ambitions of the contract and the management plan, the dependencies between them, and their relative priority must be established in collaboration with the "Automation" train manager, in accordance with the guidelines given by the Automation & Architecture steering committee, and in collaboration with the enterprise architect, the DPO, and the CISO.

Responsibilities

Coordinate and assign work to the team

Capturing, processing and structuring unplanned work and the BAU

Provide support to the team regarding content





Resolve problems related to the coordination of work between team members

Represent the team during collaboration with other teams, and in alignment with the PMO (increment program).

Prepare and lead the automation steering group

Establish appropriate governance: rituals, reporting, risk monitoring, dependency management.

Ensure strategic alignment with the management contract, the Flight Plan (strategic document) and the roadmap.

Coordinate stakeholders: train team, Strategy Team, PMO, AG/AAG, other department heads, other train managers.

Produce deliverables related to the progress of the work

The key challenges are:

Organize work in the most efficient way possible, according to the objectives set by the organization.

Ensure knowledge transfer and coaching to guarantee future autonomy. Establish a pragmatic governance: lean, clear, sustainable.

Maintain the consistency of the roadmap by taking into account dependencies and priorities.

Guaranteeing quality without losing speed of execution and a hands-on mentality.

Required skills

Proven experience in program management in public or complex environments.

Experience with Agile collaboration models in medium or small organizations

People management skills in a non-hierarchical context

Ability to quickly grasp the context, the subject matter, the dependencies, and the criticality

Expertise in multi-project management, governance, reporting and risk management.





Ability to coach and develop more junior profiles.

Knowledge of project management techniques (scoping, resource and budget planning, risk management, activity monitoring and coordination) and program management techniques (definition of expected benefits, structuring and prioritizing projects, managing interdependencies, strategic alignment, monitoring the achievement of benefits, etc.)

Excellent organizational and communication skills (French/Dutch required), ability to present results to the management team

Ability to juggle conceptual tasks and the execution of concrete work. The candidate must be prepared to demonstrate pragmatism and versatility to deliver tangible results.

Collaboration Framework

Reports to: COSI Director.

Frequent interactions: General Administrator and Deputy General Administrator, other train managers, PMO, Department Heads, Senior Users.

Mandatory participation: Steering committees and incremental program meetings.

Working model: Hybrid model; on-site presence required at key moments and for team support. Remote work possible.

Candidate Mission

The candidate must submit a concise text (max. 1000 words) describing their proposed approach to the mission within the specific context of the Capac. This text may include the following elements:

Managing collaborations

Approach and phases

Fundamental principles

Priorities

Governance and tools

Knowledge transfer and sharing

To be included with the application

CV (max. 3–4 pages) summarizing useful experiences and relevant results.

Candidate mission (see above)

References

Roles

Expert Program Manager

Skills

Agile

Backend

Communicative – team player

People management in the context of projects

Program & Project management

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🏢 NTek Software Solutions
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