In this role you will optimize Partner Support Operations globally and enhance the partner journey across support channels. You will use data-driven analysis and strong stakeholder management to identify and prioritize opportunities, turning complex operational challenges into scalable solutions.
You will bridge Commercial and MX teams to align partner processes with business needs while driving efficiency, scalability and compliance. Expect to manage multiple initiatives in parallel and deliver measurable improvements in partner satisfaction and cost metrics.
Compensaciones / Incentivos
- Identify operational improvement opportunities by analyzing service performance and root causes across markets
- Prioritize initiatives based on potential impact to key business metrics and resource constraints
- Lead end-to-end optimization projects from problem definition to rollout and impact tracking
- Bring structure to complex environments by coordinating multiple initiatives and stakeholders
- Develop and optimize Partner u0026 Agent Experience processes across Help Center and Partner Support flows
- Collaborate with Commercial teams to ensure support processes enable a strong partner experience at scale
- Drive scalability and expansion by rolling out new service processes and solutions across markets
Responsabilidades
- Strong analytical and data-driven mindset with ability to query and translate insights into operational improvements
- Excellent organizational skills and ability to manage ambiguity and priorities
- Proven stakeholder management across cross-functional teams (Commercial, Operations, Legal, Finance, Product/Tech)
- Project management experience from problem identification to execution and results tracking
- Strong prioritization and decision-making in fast-paced environments
- Problem-solving skills to design practical, scalable, compliant solutions
- 2-4 years of experience in project management, consulting, operations or similar roles
- AI mindset with use of AI to improve productivity and efficiency
- Ownership, adaptability, and ability to thrive in ambiguity
- Bachelor in Engineering
- Fluent in English
Requisitos principales
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📌 Sr Project Manager Partner Experience MX (Barcelona)
🏢 Delivery Hero
📍 Barcelona
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