Since 2015, papernest has been transforming the way people manage their contracts, making subscription, management, and switching simple through one smart, intuitive platform. We have supported more than 2 million customers across France, Spain, and Italy. Along the way, we have continued to invest in new verticals, establishing papernest as a high-performing, innovative, and competitive scale-up in a fast-growing market. With over 900 employees, we are strengthening our position as a European market leader.

In this role you will:

En tant que stagiaire Customer Care B2B chez Papernest, tu seras pleinement intégré(e) à l’équipe en charge de la relation et du support client B2B. Tu découvriras le fonctionnement d’une scale-up dynamique et tu apprendras les fondamentaux du service client dans un environnement innovant. Le stage débutera en Janvier 2027 et se déroulera sur une période de six mois.

Tes futures missions :

- Prendre en charge les demandes des partenaires (agences immobilières, banques) sur le marché français via plusieurs canaux (téléphone, email, chatbot).
- Assurer la résolution complète des problèmes liés au service en garantissant une expérience client de qualité.
- Prioriser et traiter efficacement les tickets entrants, en suivant les urgences et la complexité des demandes.
- Collaboration & suivi : Collaborer quotidiennement avec les équipes support (RevOps, SalesOps), le Customer Care B2C et les équipes commerciales B2B (Strat Part Real Estate, Bank).
- Accompagner les Account Managers dans le suivi et la satisfaction des partenaires.
- Mettre à jour les dossiers clients et tickets dans les outils CRM (HubSpot, Salesforce).
- Amélioration continue : Identifier et remonter les problèmes récurrents pour contribuer à l’amélioration des produits et des processus internes.
- Participer activement aux réunions d’équipe et aux points de suivi des objectifs.

Ton profil :

- Tu es issu(e) d’un cursus de commerce ou équivalent.
- Tu as un vrai sens du service et une appétence pour la relation client.
- Tu es rigoureux(se), organisé(e) et à l’écoute des besoins des partenaires.




- Tu es empathique et capable de gérer des situations parfois complexes avec calme et professionnalisme.
- Tu es motivé(e) par la résolution de problèmes et le suivi qualitatif.
- Tu maîtrises parfaitement le français, à l’oral comme à l’écrit, et as un bon niveau d’anglais écrit.
- Le travail en équipe et la collaboration sont essentiels pour toi.

What We Offer You:

- Compensation & Partnerships: Enjoy a monthly compensation of €800 for your internship. We value every contribution and are committed to offering attractive pay for your efforts and dedication. With your papernest badge, you will also have access to various partner services (restaurants, wellness centers, mobility, etc.).
- Meals: a healthy and balanced breakfast is provided every Friday.
- Career Development: "coffee-and-photocopy" interns don't exist here! As a full member of the team, you are here to learn, but also to share your ideas and implement projects. You will be supported throughout your journey to maximize your skills and prepare for your future.
- Remote Work: enjoy 1 day of remote work per week to optimize your focus and efficiency.

Hiring Process:

- 1er call avec Philomène, membre de l’équipe Talent Acquisition (30 min)
- Interview avec un membre de l’équipe, incluant un jeu de rôle pour tester tes qualités/compétences communicatives (30 min)
- Dernière interview avec Océane (Team Lead) et Théo (Pod Manager) pour évaluer ta motivation, ton adaptabilité et ton fit avec notre culture (30 min)

Interested in this challenge?

Don’t hesitate any longer—we look forward to meeting you!

Regardless of your age, gender, background, religion, sexual orientation, or disability, there’s a place for you with us. Our selection processes are designed to be inclusive, and our work environment is adapted to everyone’s needs.



We particularly encourage applications from women. Even if you feel that you don’t meet all the criteria outlined in this job posting, please know that every application is valuable. We strongly believe that diverse and varied backgrounds enrich our team, and we will carefully consider your application. Parity and diversity are essential assets to our success.

About Us

At papernest, we believe that moving home and managing everyday contracts should be simple, seamless, and stress‑free. We are a fast‑growing European scale‑up on a mission to simplify one of life’s most complicated moments: moving. Our platform allows users to centralize, subscribe, transfer, and manage all their essential contracts—such as energy, internet, insurance, and more—in one place, completely free of charge. Founded in Paris, papernest has grown into a multicultural company operating across several European markets. Our teams combine technology, product innovation, and operational excellence to deliver a smooth experience for millions of users. We are driven by impact. Every improvement we make in our product directly helps people save time, reduce administrative burden, and regain control over their daily lives.

Our Culture

We value ownership, curiosity, and collaboration. At papernest, ideas matter more than hierarchy, and everyone is encouraged to contribute to shaping the product and the company. We move fast, test, learn, and iterate. Ambition and pragmatism go hand in hand: we aim high, but we focus on delivering real value every day. Diversity and international collaboration are part of our DNA, with teams bringing together a wide range of backgrounds, experiences, and perspectives.

Why Join Us

Joining papernest means becoming part of a company that is scaling rapidly while staying deeply focused on user experience and impact. You will work on meaningful problems, collaborate with talented teams, and help shape a product used by millions across Europe. We are building more than a product—we are building a simpler way to manage life’s essential services.

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📌 Customer CareB - Stage - Barcelone - Barcelona, Cataluña, Spain
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