At

Gi Group , we are currently recruiting a

Customer Service Operations Associate

to join

Agilent

in Barcelona. You will work in an international, fast-paced environment, ensuring an excellent end-to-end customer experience through strong operational support and order management.

Your missionManage customer interactions, support order processing, and ensure timely resolution of inquiries and operational issues. You will act as a key link between customers and internal teams (Sales, Contracts, Supply Chain/Logistics, Finance, IT).

Key responsibilities

Customer interaction & support:

act as the primary point of contact via email/phone/internal systems; provide professional, accurate and timely communication.Order management:

process and monitor customer orders in

ERP systems (SAP preferred) ; validate pricing, quantities, delivery terms and contract references; manage updates/changes (cancellations, reschedules).Contract & pricing support:

identify and escalate discrepancies between contract terms and system pricing.Issue resolution & escalation:

resolve order-related issues (e.g., backorders, delivery delays, billing errors), manage complaints and follow up through closure; escalate complex cases to the right teams.Cross-functional coordination:





collaborate with internal stakeholders to align customer expectations with operational capabilities.Data accuracy & compliance:

maintain accurate customer/order data; ensure compliance with policies and contractual terms; support audits/documentation needs.Continuous improvement:

identify inefficiencies and suggest improvements; support implementation of new tools/processes (e.g., SAP/automation initiatives).

Requirements

Bachelor’s/Master’s degree (or equivalent).Previous experience in

customer service, order management or operations

(shared service / centralized operations experience is a plus).Strong communication skills (written and verbal) and customer-focused mindset.High attention to detail, analytical and problem-solving skills; ability to work in a

fast-paced, multitasking

environment.Technical skills:

ERP experience ( SAP preferred ), CRM/ticketing tools (e.g., Salesforce), and good command of

MS Office

(Excel, Outlook, Teams).Languages:

Spanish and English required .

Catalan is a plus .

What we offer

Working hours:

8:30 AM – 5:30 PMHybrid model:

remote

Monday & Friday , onsite

Tuesday–Thursday .First 2 weeks:

onsite 5 days.Gross annual salary:

€28,000Estimated start date:

1st SeptemberTemporary contract duration:

2.5 months

(interim replacement + holiday coverage)

📌 Customer Service Operations temporary (Madrid)
🏢 Gi Group
📍 Madrid