.buttontexta4c1798863801681 a{ border: 1px solid transparent; } .buttontexta4c1798863801681 a: focus{ border: 1px dashed #0068b1 !important; outline: none !important; }
.buttontextc9cb631a9ecb852b a{ border: 1px solid transparent; } .buttontextc9cb631a9ecb852b a: focus{ border: 1px dashed #0068b1 !important; outline: none !important; }

A family business for the past 90 years, the Swiss company Vitra collaborates with leading designers to develop innovative products and concepts for contemporary home and office environments. Joining a portfolio of furniture classics by Jean Prouvé, Charles and Ray Eames, George Nelson and Verner Panton, these products are used worldwide by architects, companies, the public sector and private individuals to build inspirational spaces for living and working.

Professional Customer & Sales Support f/m/d
Country/Region: ES
City: Madrid
Work-Type: Hybrid
Level of Employment: 80-100%
Duration: permanent
Required Travel: 0-25%
Company: Vitra Hispania S.A.

Our common goal

As part of our International Customer & Sales Support team, you will ensure a seamless order-to-delivery process for our customers, partners, and Sales teams. You will act as a central coordination point across multiple functions, helping to deliver the high level of service and reliability that defines the Vitra customer experience. In this role, you will contribute to strong customer relationships while supporting the successful delivery of our products in an international environment.

What you can expect

Manage the end-to-end order-to-delivery process, ensuring timely fulfillment and high service quality
Process customer orders for new products and spare parts in SAP




Act as a central point of contact for the sales teams, international partners, and customers
Monitor customer orders and shipment schedules
Coordinate production and delivery dates with production planning and internal stakeholders
Clarify technical product-related questions between customers and production teams
Assess feasibility and calculate pricing for customized product requests, including customer fabric enquiries
Organize transportation in collaboration with freight forwarding partners
Prepare invoices as well as credit and debit notes and support complaint and return handling

How you can convince

Completed commercial or technical education
3+ years of experience in Customer Support, Sales Support, or Order Management within a B2B environment
Strong customer and service orientation combined with a high sense of ownership and accountability
Resilient, versátil, proactive, and capable of working effectively in an international environment
Strong organizational and coordination skills with a structured and solution-oriented approach
Solid technical affinity and the ability to understand product specifications and customer requirements
Experience working with ERP systems; SAP user knowledge is an advantage
Excellent communication skills in Spanish and English

Enjoy working at Vitra

We offer a dynamic, creative,



and innovative environment and pursue a sustainable corporate strategy
Office design is our specialty - our work environment offers space for creativity including areas for focus time
Welcome to Vitra - our orientation and welcome program
"How to work better" - our concept for the hybrid working world - enables mobile working in different facets
We promote lifelong learning through our internal academy and target group-oriented talent management programs
Benefit from attractive discounts on products from Vitra and Artek

Do you still have doubts?

You do not bring all the qualifications listed?

Don't be discouraged: We are convinced that with an eager-to-learn, open-minded attitude, mountains can be moved.

So, apply anyway and show us why you are the right person for this position.

We are committed to promoting equal opportunities and living diversity. Your personality and expertise are the only factors that determine your suitability.

Please note that we cannot accept applications via E-mail but kindly aks you to send it via our job portal. If you have any questions, Alexia Wanner, [email protected], will be happy to support.

.buttontext47c0970d36ec5345 a{ border: 1px solid transparent; } .buttontext47c0970d36ec5345 a: focus{ border: 1px dashed #0068b1 !important; outline: none !important; }
.buttontextaddfbe8b273e652e a{ border: 1px solid transparent; } .buttontextaddfbe8b273e652e a: focus{ border: 1px dashed #0068b1 !important; outline: none !important; }
.buttontextb37c817a0ef2da7d a{ border: 1px solid transparent; } .buttontextb37c817a0ef2da7d a: focus{ border: 1px dashed #0068b1 !important; outline: none !important; }

📌 Professional Customer & Sales Support f/m/d (Madrid)
🏢 Vitra International
📍 Madrid