We're one of the fastest-growing Shopify Retention Agencies in the space, and the brands we work with love us for it. We're at a real inflection point - our team has more than doubled in the last few months. We're looking for someone who's done this before: who can walk into a fast, high-bar, ship-it culture and become the reason quality, margin and retention hold,

Location

Europe. Monthly in-person time in Amsterdam preferred, quarterly acceptable.

Your mission

Own client delivery end to end the work, the people who make it, the capacity behind it, and the client relationships, so that quality, margin and retention hold without the founder in the room.

What you'll do

- Own delivery performance and quality across our Retention and Design functions, bringing your own retention marketing expertise to raise the bar on both
- Lead and develop 3-6 direct reports (Retention Team Leads, Design Lead) and 40+ indirect reports, reporting straight to the founder
- Own the client relationship and the first escalation point for every

📌 Head Of Delivery & Client Services | Gn | Email Retention Agency | Remote (España)
🏢 OKTOBER
📍 España