Consistent overachievement against large annual sales quotas. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Are you a highly motivated digital native with a passion for working with leading edge software technologies in an international environment? Do you want to be part of a global company that is a recognized leader in the customer experience space?

Do you enjoy complex sales engagements, hunting for new business and working with market leading solutions? Are you open-minded for new sales strategies and willing to learn in a strong Sales team with an experienced Sales Coach? We are looking for an exceptional Senior Strategic Account Executive to lead a small portfolio of the worlds most strategic enterprise customers.

This role goes beyond traditional enterprise sales. We are seeking a senior executive with the ability to build trusted relationships at C-Level , shape long-term business transformation strategies, and position Genesys as a strategic partner in our customers AI and Customer Experience journey. The successful candidate combines executive presence, commercial excellence, strategic vision and deep understanding of the evolving AI landscape to help customers redefine how they engage with their customers and employees.

You will own executive relationships, orchestrate integral account strategies, identify transformational opportunities, and lead highly complex, multi-stakeholder sales engagements that deliver significant business value.

What You'll Do: Executive Strategic Leadership Develop and maintain trusted advisor relationships at senior business executives. Become a strategic partner to your customers by understanding their corporate strategy, business priorities, competitive landscape and digital transformation agenda. Influence executive decision-making by connecting business outcomes with AI-driven customer experience transformation.

Strategic Account Development

Own and develop a portfolio of 1–5 global strategic accounts with full executive accountability.



AI & Digital Transformation Leadership Demonstrate a strong understanding of the evolving AI ecosystem, including Generative AI, Agentic AI, Conversational AI, Automation, Knowledge Management and AI-powered Customer Experience.

Complex Enterprise Sales

Lead highly consultative, multi-million-dollar enterprise sales engagements across complex global organizations. Generate qualified pipeline through proactive executive engagement, strategic networking and targeted business development. Orchestrate global cross-functional teams including Sales, Solution Consulting, Customer Success, Professional Services, Executive Leadership, Partners and Alliances.

Ecosystem Leadership

Build executive relationships across strategic partners including AWS, Salesforce, ServiceNow and the broader enterprise technology ecosystem. Leverage partner networks to accelerate customer transformation initiatives and identify new business opportunities.

Customer Success Mindset

Ensure seamless transition from sales to delivery while maintaining executive sponsorship throughout the customer lifecycle. Continue engaging with executive stakeholders post-sale to maximize adoption, business value realization and long-term strategic growth. Champion customer success as the foundation for sustainable expansion and executive advocacy.

Experience 15+ years of successful enterprise software sales experience, including significant experience managing Global or Strategic Accounts. Proven track record selling transformational enterprise software solutions into Fortune 500 or equivalent organizations. Consistent overachievement against large annual sales quotas.

Experience leading global, complex, multi-year enterprise sales cycles. Strong background in strategic account planning and executive relationship management. Business & Technology Expertise Deep understanding of Customer Experience, Digital Transformation and Enterprise Software.

Experience working within cloud ecosystems and strategic alliances including AWS, Salesforce and ServiceNow. Exceptional negotiation and stakeholder management capabilities. Ability to lead and inspire virtual,



cross-functional global teams. Passion for coaching, continuous learning and innovation.

Education Bachelors degree in Business, Computer Science, Engineering or related field. MBA or equivalent business education is considered an advantage.

Languages Fluent

Spanish and English.

Travel

Willingness to travel internationally (approx 20%) as required to support executive customer engagement. You are intellectually curious, commercially driven and passionate about helping the worlds largest enterprises navigate the next generation of Customer Experience through Artificial Intelligence.

Why Genesys At

Genesys, youll work with some of the worlds most innovative organizations, shaping the future of AI-powered Customer Experience. Youll be part of a high-performing general sales organization that values strategic thinking, collaboration, customer obsession and continuous growth. Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year A flexible-first culture – Join a global team of nearly 7,000 employees with adaptable ways of working designed to help people do their best work Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending.

This email is intended to support job seekers requesting accommodations. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.

With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.

📌 Customer service - account manager. (Madrid)
🏢 Genesys
📍 Madrid