Job Overview

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We are looking for a motivated and customer-focused Dutch-speaking Customer Support Specialist to join our growing team in Madrid. In this role, you will be the first point of contact for Dutch-speaking customers, ensuring a high-quality support experience and maintaining customer satisfaction.

Key Responsibilities

Provide excellent customer support via phone, email, and chat in Dutch and English

Handle customer inquiries, complaints, and requests in a professional and timely manner

Troubleshoot issues and provide appropriate solutions or escalates when necessary

Maintain accurate records of customer interactions in the system

Ensure customer satisfaction by delivering a high standard of service

Work closely with internal teams to resolve complex cases

Meet performance targets and KPIs (response time, resolution rate,



customer satisfaction)

Requirements

Fluency in Dutch (C2 level) and good command of English (B2 or higher)

Previous experience in customer support or a client-facing role is an advantage

Strong communication and problem‑solving skills

Ability to work in a fast‑paced environment

Basic computer skills and familiarity with CRM systems

Team player with a proactive attitude xugodme

What We Offer

Competitive salary package

Relocation support (if applicable)

Modern office in Madrid

International and multicultural work environment

Career development opportunities

Training and continuous learning

Preferred Profile

Customer-oriented mindset

Strong attention to detail

Ability to remain calm under pressure

Adaptable and adaptable

📌 Dutch-Speaking Customer Support Specialist (Madrid)
🏢 Cross Border Talents
📍 Madrid