Empresa: NH Hotel Group

Main Functions: -Assure that the guests receive a service adapted, when possible, to their preferences (FEEL AT EASE):

- Maintain good relationship with the guests, ensuring that all of them have a guest experience adapted to their preferences and needs.
- Coordinate together with the General Manager, the selection of special attentions and supervise their correct distribution. - Assure that the guests feel accompanied during their stay, as well as connected with their city of destination (FEEL THE PLACE):
- Have a thorough knowledge of the services offered in the place/city.
- Coordinate (together with the Hotel Director) the preparation of monthly brochures regarding the activities of interest and possible events.
- Ensure that all the information of interest provided by the hotel is up to date. - Ensure that NH Hotels is a reference of quality that exceeds the expectations of our guests (FEEL SPECIAL):
- Demonstrate an excellent knowledge of frequent guests, taking into consideration their preferences.
- Accept suggestions of our guests and work hard to improve our service.
- Ensure that quality standards are met and even exceeded, so the hotel is an excellent example of the Premium brand of the chain.
- Be the best host that customers have experienced during a hotel stay.



- Build customer loyalty through the enhancement of products and services offered by the hotel (BRILLIANT BASICS):
- Manage VIP guests.
- Develop and implement the hotel´s VIP policy, together with the General Manager.
- Prepare VIP guests list and communicate it to rest of the departments.
- Assign rooms to VIP guests. - Assist the General Manager in the Commercial Role:
- Give support in the preparation of PR Events that take place in the hotel.
- Revise the customer loyalty lists and carry out commercial actions especially designed for regular customers.
- Be proactive in the detection of possible VIP guests.
- Occasionally collaborate with other departments. *Additional Information: - Will report to the General Manager - Availability to work in shifts and on weekends.

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📌 Guest Service Manager - Hesperia Playa Dorada (Lanzarote) - Yaiza (Las Palmas)
🏢 Preferente.com
📍 Yaiza