Overview At Joko, we help consumers shop smarter. Founded in Paris, Joko is a tech company and certified B Corp with over 90 talents across Paris, Barcelona, and New York (and beyond). We're now building an AI-powered shopping assistant to help users find the best products by price, quality, and impact.

Joko helps millions of users earn cashback automatically, whether they shop online through affiliate links, activate coupons, or pay in-store with their linked bank card. The team's mission is to guarantee the reliability and continuous improvement of Joko's core monetization mechanics — across affiliate tracking, coupons, card-linked bank integrations, and merchant performance. It's a technical, data-heavy, high-stakes scope that sits right at the heart of what makes Joko's product work.

What You Will Do As Product Operations Lead, you 'll work directly with Quentin, our COO, to build this function from the ground up. You own track rates, catch rates, offer reliability, and merchant performance. Processes, tooling, monitoring — much of it is still being built or improvised.

Drive merchant performance and partner with the commercial team. Many operational issues originate at the merchant level — broken tracking, unreliable offers, inconsistent data. You 'll build the frameworks to monitor and score merchant performance, identify underperformers, and drive corrective actions.

You 'll work hand in hand with the commercial team to turn operational insights into partner conversations: escalating issues, setting quality standards,



and making sure merchant reliability improves over time — not just gets patched.

Experience: You have at least 5 years of experience, with meaningful exposure to Product, Operations, or a technical/data-driven environment.

You think in systems: monitoring → detection → investigation → resolution → prevention.

Management: You have a successful track record leading a small team of diverse, talented profiles. You are data-driven and comfortable navigating dashboards, investigating anomalies, and making decisions based on metrics.

Autonomy: You 're not joining a well-oiled machine with a playbook — you 're building the machine and writing the playbook. You thrive when there 's no predecessor to hand youa manual, and you know how to prioritize when everything feels urgent.

Languages: You are fluent in written and spoken English.

Mastering

French is not required.

Versátil remote: If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget. Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings ~ G. analysis, strategy, or process design).

Coding interview + System design interview For research internships, an additional round may involve analyzing and presenting a research paper You may also be invited for coffee with team members to get a feel for our culture. #

📌 Operations director (COO) (remote)
🏢 Joko
📍 Cataluña